Have you ever come across a situation where you approached a sales executive for product information only to get a blank stare in return? Or did you ever get transferred from one customer support executive to another for a product-related issue? As a product or service-based company, if you struggle to deploy the right person who would understand your customer’s problem and help them resolve it, then you would know the importance of adequately training the sales and customer support teams on product knowledge.
Continue reading “How Product Training can Positively Impact your Customer Support & Sales Teams”
